Frequently Asked Questions (FAQ): Everything you need to know about Élisabeth Akaïa Kaï

Find all the answers to your questions about Élisabeth Akaïa Kaï: our artisanal collections, our commitment to sustainable fashion, custom orders, delivery times, and much more. We are here to support you in your unique experience with our brand.

About the Brand and the Collections

1. Who is Elisabeth Akaïa Kaï?

Élisabeth Akaïa Kaï is an ethical and luxury fashion brand founded by Leslie Duranton Métogo . It does not designate a real person, but embodies an artistic and spiritual identity : that of a solar, feminine, free and multicultural imagination .

The brand has its roots in:

  • African heritage , through prints, symbols and deep cultural references.
  • French elegance , in the refinement of the cuts, the quality of the finishes and the attention to detail.
  • A poetic and committed approach, where each creation is a work to be worn, produced on demand, with respect for people and the environment.


Élisabeth Akaïa Kaï is therefore a vision as much as a creative label : a manifesto for conscious fashion , free beauty , a textile voice that tells the world differently .

2. What types of clothing do you offer?

Élisabeth Akaïa Kaï offers a summery, artistic and ethical wardrobe, composed of limited edition pieces , made to order . The brand combines sunny elegance , contemporary textile creation and gender fluidity .

👗 Types of clothing offered:

☀️ For women & unisex:

  • Long and short dresses : flowing silhouettes, feminine cuts, exclusive prints.
  • Swimwear : one-piece or bikini, with a clean and refined design, with responsible materials.
  • Lightweight skirts : high-waisted, draped, pleated or asymmetrical.
  • T-shirts & polos : unisex, graphic, made from organic cotton.
  • Sweatshirts & hoodies : premium comfort, artistic prints, high-end streetwear style.
  • Shirts & kimonos : loose cuts, Mediterranean spirit, airy textures.
  • Pants & shorts : flowing and modern lines, adapted to inclusive fashion.


👜 Accessories:

  • Printed tote bags
  • Scarves & Derivative Artistic Pieces

Each item of clothing is designed as a collector's item , intended to enhance the individual while respecting the planet.






3. Are your collections limited?

Yes, all Élisabeth Akaïa Kaï collections are limited edition. The brand operates on a slow fashion , on-demand production model:

👉 Each piece is designed only when ordered , which guarantees:

  • A real exclusivity : few identical pieces circulate in the world.
  • Zero overproduction : respect for resources and reduction of textile waste.
  • Special attention to each order , with a high level of quality and care.

These limited collections allow us to offer conscious luxury , where each item of clothing becomes a unique work, carrying meaning, beauty and values.

Personalization and Orders

4. Can I order a custom-made garment?

Yes, all Élisabeth Akaïa Kaï collections are limited edition. The brand operates on a slow fashion , on-demand production model:

👉 Each piece is designed only when ordered , which guarantees:

  • A real exclusivity : few identical pieces circulate in the world.
  • Zero overproduction : respect for resources and reduction of textile waste.
  • Special attention to each order , with a high level of quality and care.

These limited collections allow us to offer conscious luxury , where each item of clothing becomes a unique work, carrying meaning, beauty and values.

5. How long does it take to complete a custom order?
  • Standard order on demand (without specific customization):
    7 to 15 working days for production, plus delivery times.
  • Custom or tailored order (length, cut, specific details):
    2 to 4 weeks , depending on the complexity of the model and the discussions required to validate the adjustments.
  • Completely custom-made creation (exclusive design):
    The deadline is defined on estimate, depending on the project (generally 4 to 6 weeks ).

✨ Why these delays?

Because each piece is carefully crafted , in a slow fashion spirit, without industrial production or unnecessary stock. It's a promise of quality, durability and exclusivity.

👉 Personalized follow-up is provided at each stage to inform you of the progress of your order.

6. How can I choose the right size?

📏 1. Check our size guide

  • On each product sheet, you will find a detailed size guide , with:
  • Correspondences in French, European and international sizes
  • Measurements in centimeters (chest, waist, hips, total length, etc.)
  • Cut indications (fitted, loose, flowing, etc.) for each model

🧵 2. A cut designed to flatter all body types

Our creations often have flowing, adjustable or modular cuts (belts, adjustable straps, elastic waists), which allows great flexibility of wear .

📬 3. Need help? Contact us

Are you hesitating between two sizes or do you have a specific body shape?
Our team is here to listen to you and provide you with the best possible advice.
📩 Simply write to us via the contact form or by email with your measurements.

✨ Please note:

As all our pieces are made to order , a good choice of size allows for smoother tailor-made production and avoids unnecessary alterations or exchanges.

Products and collections

7. Are your creations available in standard sizes?

Yes, all Élisabeth Akaïa Kaï creations are available in standard sizes.
The brand offers a classic sizing system (generally from XS to XL , or even beyond depending on the model), while maintaining a flexibility of adjustment specific to its couture approach.

📐 What this means:

  • You can order your usual size directly via the product sheet.
  • Pieces are often designed with flattering and adaptable cuts (elastic waists, tie belts, adjustable straps, etc.).
  • Each garment is made to order , which guarantees quality of execution and particular attention to proportions.

✨ What if I have a special request?

If you need a specific adjustment (e.g. lengthening a skirt, widening a waist, shortening a sleeve), it is possible to contact us before ordering to discuss an adaptation.

8. Are your designs unique?

Yes, all designs by Élisabeth Akaïa Kaï are unique and exclusive to the brand.
They are an integral part of the artistic identity of the house, conceived as an encounter between textile creation, visual art and cultural heritage .


🎨 What makes our designs unique:

  • Exclusive designs , created in-house by the designer or in collaboration with artists.
  • Multicultural inspiration , drawing on African aesthetics, abstract art, solar landscapes and poetic symbols.
  • Mixed techniques : manual illustration, collage, painting, digital textile art… each motif is a creation in its own right.
  • Textile printing application on carefully chosen supports to enhance the colors and visual depth.

✨ Clothing becomes a work to be worn

At Élisabeth Akaïa Kaï, each print tells a story , evokes an emotion and invites you on a sensory journey .

You are not just wearing a pattern, but a fragment of the universe , designed to exist in a limited edition.

Sustainable Commitments

9. Are your clothes ethical and sustainable?

Absolutely, at Élisabeth Akaïa Kaï, ethics and sustainability are at the heart of our approach.


🌿 Our ethical and sustainable commitment:

  • On-demand production : each piece is made only after order, which avoids overproduction and limits textile waste.
  • Responsible materials : we select fabrics from sustainable sources and favor natural or recycled fibers.
  • Handcrafted : our clothing is made with care, often in collaboration with workshops that respect working conditions.
  • Limited edition : limiting quantities allows us to highlight the quality and uniqueness of each creation.
  • Environmentally friendly : manufacturing processes optimized to reduce carbon footprint, use of eco-friendly inks and dyes where possible.

✨ A conscious luxury

By choosing Élisabeth Akaïa Kaï, you are opting for fashion that respects the planet and individuals, without compromising on aesthetics or style.

10. What types of materials do you use?

At Élisabeth Akaïa Kaï, the selection of materials is guided by a constant concern for quality, durability and respect for the environment.

🌿 Our preferred materials:

  • Natural fibers : organic cotton, linen, silk, merino wool — for their softness, breathability and low environmental impact.
  • Recycled fibers : Recycled polyester and other upcycled textiles, helping to reduce waste and carbon footprint.
  • Certified materials : fabrics labeled GOTS, OEKO-TEX or equivalent, guaranteeing the absence of harmful substances and responsible production.
  • Eco-responsible techniques : use of water-based inks for printing, natural or low-impact dyes.
  • Handcrafted finishes : embroidery, screen printing and collages made by hand for unique personalization.

✨ Textiles as an art medium

Each material is chosen to enhance the creation, offer optimal comfort and place the piece in a slow fashion approach that respects the body and the planet.

Delivery and Returns

11. Do you ship internationally?

Yes, Élisabeth Akaïa Kaï delivers her creations internationally.

🌍 International Shipping Information:

  • We ship to most countries, taking special care to ensure safe and fast shipping.
  • Delivery times vary depending on the destination and are clearly indicated at the time of ordering.
  • We work with reliable logistics partners to ensure complete tracking of your package.
  • Express or standard delivery options are often offered, depending on your needs.

✨ A service designed for you

No matter your location, we do everything to ensure your shopping experience is seamless, personalized, and satisfying.

12. What are your delivery times?

At Élisabeth Akaïa Kaï, delivery times depend mainly on the model chosen and the nature of the order, as each piece is made to order.


Indicative delivery times:

  • Production on demand:
    Generally, allow between 7 and 15 working days for your order to be produced.
  • Shipping :
    Depending on your location, delivery can take between 3 and 10 business days .
  • Total time:
    On average, you will receive your creation between 10 and 25 working days after validation of the order.

Why these delays?

Because each piece is made with care, in a slow fashion approach that respects quality and sustainability.

👉 Personalized tracking is provided to you at each stage, so you can track your order with complete peace of mind.

13. Can I return an item if it doesn't suit me?

Yes, you can return an item if it does not suit you, under certain conditions.


🔄 Return conditions:

  • Returns are accepted within 14 days of receipt of the order.
  • The item must be in its original condition , unworn, unwashed, with all tags intact.
  • Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.

📦 Return procedure:

  1. Contact our customer service via the form or the dedicated email address to obtain a return authorization .
  2. Carefully pack the product in its original packaging.
  3. Return it to the address indicated, using a tracking shipping method.


💰 Refund:

  • After receiving and checking the package, we will proceed with the refund within 14 working days .
  • Return costs are generally the responsibility of the customer, except in the event of an error or defect on our part.

Clothing Care

14. How to care for your clothes?

To preserve the beauty and lifespan of your Élisabeth Akaïa Kaï creations, careful maintenance is essential.


🧼 Care instructions:

  • Delicate wash : prefer hand wash or machine wash at low temperature (30°C maximum) with a delicate program.
  • Gentle products : use gentle detergents, without aggressive agents or bleach.
  • Natural drying : avoid the tumble dryer, prefer air drying in the shade to preserve the colors and fibers.
  • Light ironing : iron at a low temperature, ideally with a cloth between the iron and the fabric to avoid damaging the prints.
  • Storage : Store your clothes in a dry place, away from direct light to avoid discoloration.


Care, a form of respect

Maintenance is an integral part of the slow fashion experience: by taking care of your pieces, you extend their life and aesthetic impact while respecting the environment.

Contact and assistance

15. How can I contact your customer service?

You can contact Élisabeth Akaïa Kaï customer service easily and quickly.


📞 Contact methods:

  • Contact form : available on the website, “Contact” section or at the bottom of the page.
  • Direct email : send your questions to the following address: elisabethakaiakai@gmail.com
  • Phone : (+33)658597149
  • Social Media : Message us via Instagram or Facebook for a quick chat.

🕒 Availability times:

Customer service is available Monday to Friday, 9am to 6pm (local time).

Response commitment:

We are committed to responding to all your requests within a maximum of 48 working hours .

16. Where can I find your points of sale?

Élisabeth Akaïa Kaï is a primarily online brand and does not currently have any physical points of sale.


🛒 Where to buy our creations?

  • All our pieces are available exclusively on our official online store : elisabethakaiakai.com .
  • The store offers a complete experience, with all collections, personalized services, and secure delivery.

Future projects

The brand plans to eventually collaborate with partner boutiques or offer exclusive pop-up stores in selected locations. We will keep you informed via our newsletter and social media.

FAQ

Explore the Universe of Élisabeth Akaïa Kaï: Unique and Committed Fashion

We hope that this FAQ has answered all your questions and allowed you to better understand our vision and commitments. At Élisabeth Akaïa Kaï, each creation tells a story, that of an artisanal, ethical and vibrant fashion, which celebrates diversity and timeless elegance.

Don't wait any longer to discover our unique collections and treat yourself to pieces that combine style, authenticity and durability. Whether you're looking to enhance your wardrobe or offer a memorable gift, we're here to support you every step of the way.

Let yourself be inspired by our universe and make fashion a true art of living. Explore our creations today and become an actor in a fashion that makes sense.

Your style, your story, our passion.

Shop now